Support & feedback
A parent or guardian can email us with a subject such as “[ForestLab] Question or feedback”. This page does not automatically attach device information or game saves. Selecting the email link opens your mail application; you choose whether to send.
- App and system versions and device model.
- The relevant screen, expected result and steps to reproduce the problem.
- Redact names, birthdays, parent-gate credentials and private information before sending screenshots.
Support-message retention
Support messages are used only to answer requests, investigate issues and handle data-rights requests. PO KIN CHEUNG manages them using Namecheap Private Email. The operator manually deletes messages and attachments within six months after a case is closed, except where retention is legally required. Provider security logs and backups follow the provider’s policies; simultaneous immediate erasure is not promised. Do not send children’s real names, birthdays, schools, parent-gate credentials or unredacted full saves.